Help Center
Straightforward help for your Campora journey
Find practical answers about account setup, student verification, Housing, profiles and privacy without navigating a complicated support system.
Getting started
How do I sign in?
Use Join Campora to start Google sign-in. Google account data is used for authentication and account setup.
How do I complete onboarding?
Add the requested identity, college or campus, goals and interests information. Save & exit preserves valid progress so you can continue later.
How do I choose my college or campus?
Select from the institutions and campus options currently supported in onboarding. Availability may expand over time.
How do I upload a profile photo?
Choose a supported JPG, PNG, WebP, HEIC or HEIF image. Campora validates and converts the final profile image to a private WebP file.
Verification
What is the live face capture?
It is private verification media used with your student profile for authorised manual review.
What does pending review mean?
Your submission is waiting for an authorised Campora reviewer. Approval is not instant and no fixed review time is promised.
Why was resubmission requested?
A reviewer may need clearer or more complete material before making an approval decision. Follow the visible reason and submit again.
What happens if I change my profile photo?
An approved student who changes their photo must complete a fresh live face capture and receive approval again.
Housing
How do I create a flatmate profile?
Open Find a flat together, complete your Housing preferences and publish them. You can later edit, pause or reactivate the profile.
How do matching and messages work?
Eligible verified students are scored using saved preferences. Messaging unlocks after both students express interest.
Can I browse rooms, flats and PGs?
Full room, flat and PG browsing is still coming soon. Flatmate preference matching is the currently implemented Housing discovery flow.
Can I list a vacant room?
The verified-student vacant-room flow is coming soon and does not currently accept room submissions.
Account and privacy
How do I update my profile?
Use Edit profile for supported fields. Changing the profile photo triggers reverification; unrelated edits do not.
How do I request account deletion?
Email support@thecampora.in from the address associated with your account. Campora may need to verify the request.
How is verification media handled?
It remains private, is restricted to authorised personnel and may be retained for a limited verification or safety period as described in the Privacy Policy.
How do I report a concern?
A dedicated reporting interface is still being developed. Email support@thecampora.in with relevant details and avoid sending unnecessary sensitive information.
Contact Campora
If these answers do not resolve your issue, email support@thecampora.in. Campora does not promise 24/7 availability or a specific response time.
You can also read our Privacy Policy, Terms of Service, and Safety guidance.
Join Campora
Sign in to continue onboarding or explore the student features currently available on Campora.